Newsletter

1. Hear about what information is and is not on your credit report
2. Learn about the different sections of your credit report
3. Understand what goes in to formulating your credit score

Register today

Texell Serves is the credit union's philanthropic work benefiting worthy causes in our community. Since 2015, we've volunteered hundreds of hours each year and strive to make Central Texas a better place every day. 2024 was another successful year with 223 volunteers, or 94% participation rate, for 1,061 volunteer hours total. Texell Serves distributed food to 4,674 families, helped build houses and beds, distributed 312 meals, and collected items for those in need. The blood drive benefitting Baylor Scott & White (BS&W) in November boasted the most donors of their blood drives since 2012 with 41 donors. With Texell Serves, we don't just write a check—we get hands on.

Using your ATM or debit card is a simple, hassle-free way to get cash, make purchases, and more. To enjoy the many conveniences that cards offer, make protecting your ATM or debit card a priority. Here are some important safety tips:

• Treat your card like cash — store it in a safe place.
• Keep your personal identification number (PIN) to yourself. No one needs to know your PIN, not even Texell.
• Take your receipt with you. Do not leave it at or near an ATM or at the point of sale.
• Shop carefully online — only use secure sites and network connections.
• Report a lost or stolen card at once.
• Review your account statements regularly.
• Never disclose personal information in response to an unsolicited request.

ATM Safety

Observe your surroundings before conducting a transaction.
If anyone or anything appears to be suspicious, leave the area at once. If you drive to an ATM, park close to the terminal and observe the entire area from the safety of your car before getting out.

Only use well-lit, unobstructed ATMs.
If an ATM is obstructed from view or poorly lit, leave the area and conduct your transaction at another location.

Minimize time spent at the ATM when conducting a transaction.
Have your card out and ready to use. Put your card, money, and receipt away when your transaction is complete and immediately leave the area. Never count your money while at the ATM.

Only enter your PIN once for a transaction.
If it prompts you to enter your PIN twice or notice unusual messages on the screen, go to another ATM. However, if your withdrawal times out, or is canceled and you enter your PIN a second time, check your statement to be sure the transaction does not appear twice.

Block the view of others when using an ATM.
Prevent "shoulder surfing" by standing between the ATM and anyone waiting to use the terminal. Shield the keypad as necessary when entering your PIN and transaction amount.

Look for possible fraudulent devices attached to an ATM.
ATM tampering is one way "card skimming" occurs. If the ATM appears to have any attachments or alterations to the card slot or keypad, do not use the terminal.

If you suspect any questionable activity at an ATM or detect unlawful use of your ATM or debit card, always note the date, time, and location, and report the problem to Texell immediately. File a police report to document theft.

Drive-thru ATM Safety

• Keep your doors locked and engine running at a drive-through ATM.
• Always leave enough room between vehicles to allow for a quick exit.
• Before rolling down the window to use an ATM, observe the area for suspicious activity.
• Minimize the time spent at the ATM.
• If anyone follows you after making an ATM transaction, drive immediately to a crowded, well-lit area and call the police.

If you have questions about ATM safety, please contact a representative at 254.773.1604.

Deposit cash at select ATMs

Texell members can now deposit cash at select ATMs, including Allpoint+ ATMs inside some CVS, Walgreens, and Target locations. Go to Texell.org/locate to find the nearest free ATM.

With the rise of smartphones, tablets, and other technology, making money moves is faster and easier than ever through secure channels like Digital Banking. Learn more about the benefits of Digital Banking, including convenience, security, credit score monitoring, and more.

Read more

COMPLAINT NOTICE:

If you have a problem with the services provided by this credit union, please contact us at: Texell Credit Union, PO Box 983, Temple, TX 76503, 254.773.1604.

The credit union is incorporated in the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. If any dispute is not resolved to your satisfaction, you may also file a complaint against the credit union by contacting the Texas Credit Union Department through one of the means indicated below: In Person or U.S. Mail: 914 East Anderson Lane, Austin, Texas 78752-1699, Telephone Number: (512) 837-9236, Facsimile Number: (512) 832-0278; email: complaints@cud.texas.gov, Website: www.cud.texas.gov.